Following latest backlash to its guarantee necessities on AM5 motherboards, Asus has confirmed that it’s going to provide assist to customers that set up beta variations of its motherboard BIOS software program. It has additionally confirmed that included in its guarantee are each XMP and EXPO reminiscence overclocking profiles—all of which has been linked to points on AMD Ryzen 7000-series CPUs burning themselves out.
Here is the newest Asus motherboard guarantee info (opens in new tab) in full:
“We need to deal with the issues which have been raised by our customers about whether or not latest BIOS updates will affect the guarantee of ASUS AM5 motherboards. We want to reassure our prospects that each beta and absolutely validated BIOS updates for ASUS AM5 motherboards are lined by the unique producer’s guarantee. We might additionally like to substantiate the next factors:
- The ASUS AM5 motherboard guarantee additionally covers all AMD EXPO, Intel XMP, and DOCP reminiscence configurations.
- All latest BIOS updates observe the newest AMD voltage pointers for AMD Ryzen 7000 sequence processors.
Moreover, we want to reiterate our dedication to supporting the AMD AM5 platform and our prospects. For any additional inquiries about your ASUS AM5 motherboard, please contact our customer support for assist. Thanks for selecting ASUS.”
To grasp why it is a massive improvement, you must return to the basis reason for this sticky scenario.
About one month in the past, reviews of customers’ AMD Ryzen 7000-series processors burning up (opens in new tab) began rolling in, specifically by way of Reddit and overclocker der8auer. Asus was one of many first corporations to launch an announcement on the burnout points (opens in new tab), as one of many motherboard producers seemingly hit by no matter was inflicting the problem.
Asus stated on the time that it was conscious of some points, hinting at SoC voltage and EXPO reminiscence because the possible culprits, and had carried out new thermal monitoring mechanisms. This was seconded by a later assertion by AMD, which prompt that some voltages utilized to its chips could have been in extra of product specs.
AMD later launched a follow-up assertion. This time confirming that it had discovered the reason for the burnout difficulty (opens in new tab) and had rolled out new AGESA firmware to motherboard producers to launch inside their BIOS updates.
“We now have root triggered the problem and have already distributed a brand new AGESA that places measures in place on sure energy rails on AM5 motherboards to stop the CPU from working past its specification limits, together with a cap on SOC voltage at 1.3V,” the assertion from AMD stated.
A number of motherboard producers have since launched new BIOS information with the up to date SOC voltage cap, together with Asus. Nevertheless, the Asus BIOS (model 1410) was launched in beta, and this, the corporate claimed, meant that it was not lined beneath guarantee.
Asus has since reportedly claimed that the warranty-invalidating copy connected to the BIOS information was merely boilerplate textual content that it has at all times placed on beta firmware on its obtain websites, and never a particular factor it had put in place for this specific difficulty.
Players Nexus (opens in new tab) appeared into this new BIOS’ behaviour in a latest video and located that Asus motherboards had been nonetheless working EXPO reminiscence profiles in extra of 1.3V, which as per AMD’s earlier assertion is the supposed cap for SOC voltage. That top voltage is questionable in its personal proper, because the supposed cap from AMD is 1.3V, however add to that the shortage of guarantee now imposed on the shopper—a buyer that was, in idea, doing essentially the most to guard their CPU and board by putting in the brand new BIOS with the proposed SOC voltage cap.
That largely leads us as much as as we speak’s improvement: Asus noting that its newest BIOS updates do conform to AMD’s latest voltage pointers, and making clear that it will cowl beneath guarantee EXPO, XMP, and DOCP reminiscence profiles and beta BIOS releases for its motherboard.
That is a superb step in the direction of higher buyer assist, as reminiscence overclocking profiles have usually been excluded from warranties, however undoubtedly this could’ve been the case all alongside on this occasion.
