You’ve Received Mail! fires emails at you each few seconds, tasking you with determining what to do with them to assist your shoppers. Otherwise you’ll be fired.
You’ve been blessed with a tech assist job, the place all your prospects are very affordable about their calls for and the way a lot time they’ll take to resolve. What an exquisite position. Anyway, you’ll quickly obtain emails with quite a lot of issues in them. It’s essential to parse what the difficulty is, then ship the consumer to the FAQ, reply displaying you’ve acquired the message, unlock their accounts, ban individuals, ship them to billing, or ahead their query to the event crew. These are all of the issues you are able to do, nevertheless it will get arduous quick as a result of people anticipate options in a rush. And the emails simply hold piling up.
Essentially the most sophisticated half is determining what the heck a few of these persons are asking for. A few of them will ramble incessantly about completely nothing for pages, however it is advisable scan all of it to determine what the answer could possibly be. Should you get it mistaken, the boss will know instantly, in any case. Get it mistaken 3 times and also you’re out of a job. Every e-mail has a timer as effectively, and in the event you run out of time, that counts as a mistake as effectively, which additionally counts towards your complete. So, you’re pressured to hurry by way of the emails, looking for the answer as quick as potential. This implies you’re seemingly going to overlook a factor or two, bringing you that a lot nearer to dropping your job.
You’ve Received Mail! must be obligatory enjoying for anybody who’s yelled at a tech assist worker for taking quite a lot of minutes to repair one thing. It does a implausible job of capturing the stress and time pressures of those jobs, in addition to the corners you be taught to chop as a way to hold your shoppers and managers joyful.
You’ve Received Mail! is on the market now on itch.io.
